Refund & Return Policy

February 3, 2026

Refund & Return Policy
Last updated: 8 December 2025

This Refund & Return Policy explains how DYNAPURE LIMITED (“we”, “us”, or “our”) handles returns and refunds for purchases made on dynapure.shop.

1. Return Window

Unless otherwise stated on the product page or at checkout, you may request a return within 30 days from the date your order is delivered.

2. Eligibility and Condition

To be eligible for a return and refund:

Items must be unused, unwashed, and in original condition
All original packaging, tags, labels and accessories (if any) must be included
Proof of purchase is required (order number or confirmation email)

Returns may be refused if items show signs of wear, damage, staining, odours, missing components, or any condition that prevents resale.

3. Contact Us Before Returning (Required)

Please contact us before sending any return so we can confirm eligibility and provide return instructions:

Email: support@dynapure.shop

Include your order number and the reason for return. Returns sent without prior approval may not be accepted.

4. Return Shipping Costs

If the return is due to our error (e.g., wrong item shipped or confirmed defect), we may cover or reimburse reasonable return shipping costs after review.
If the return is due to change of mind or incorrect selection, you are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by law.

5. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and clear photos (and packaging photos if relevant). We may offer a replacement, partial refund or full refund depending on the situation.

6. Refund Processing

Once your return is received and inspected:

We will notify you of approval or rejection
Approved refunds are issued to the original payment method
Processing time depends on your bank/payment provider

7. Exceptions and Non-Returnable Items

Some items may be marked “final sale” or “non-returnable” at checkout or on the product page. Such items are not eligible for return unless damaged, defective or incorrectly supplied.